It depends on your mattress, so please check your warranty card. Most have warranties for about 10 years, but they do vary. 

It means you can expect to pay a pro-rated usage charge if bedding is returned after a free repair, or if the replacement period has expired. (Which normally decreases the replacement value for every year the product is in use, until the warranty and replacement value are exhausted.) For this reason, we hope the product(s) help you stay unexhausted.

You can buy your pieces separately and still have a valid warranty. But if your new mattress is matched to an unstable foundation or defective box spring, the mattress warranty will be voided. They really do function better as a pair.

Today’s mattresses are built heavier and thicker, so it’s possible that some box springs or foundations, whether old or new, won’t be up to the task of supporting the modern loads. Again, that rule of thumb: a mattress and foundation are best matched at purchase.

Your mattress warranty is not an indicator of how long your mattress should be used before being replaced; it is designed to protect you against defects related to the mattress design and construction. Mattresses ‘wear out’ over time. After flexing thousands of times, springs lose their ability to rebound and support the body. Also, the microscopic cells in foams can break down over time. Typically, after seven to ten years, the decline in support and comfort becomes significant enough to impair your sleep.

Your warranty covers the following items during normal wear:

Traditional Spring Mattress:

  • Torn handles, stitches pulled out of the handle where sewn to the mattress, or tears in the mattress fabric where the handles are attached.
  • Coils or wires that are loose, broken, protrude or rip through fabric.
  • Body indentations of 1.5" or greater.
  • Sagging: Your mattress must be continuously supported by a matching box spring, or equivalent, with an appropriate frame. The frame should include a rigid centre support with at least 5 legs or a rigid centre support with at least 5 hardwood cross slats for Queen and King sets. A rigid centre support is equal to a support that extends from the frame to the floor.

 Box Spring:

Items and damages not specifically listed in the “Warranty Coverage” section are not covered, including, for example:

  • Mattress fabric
  • Structural damage from using an improper bed frame. This warranty applies to Queen and King size mattresses or box springs only if they are used on an appropriate frame with a rigid centre support having at least 5 legs or a rigid centre support having at least 5 hardwood cross slats.
  • Comfort preference
  • Body indentations less than the amount specified on the warranty card. Mattress damage due to an inappropriate box spring/foundation. A mattress is designed for full performance when used in conjunction with a matching box spring as part of a total sleep set.
  • Replacement of another piece in the sleep set, unless such other piece is also defective.
  • Mattress or box spring / foundation damage due to abuse
  • Transportation costs

Be sure to read your warranty card to understand any warranty limitations. Some warranties become void if the mattress is soiled, certain tags are removed, you no longer have the original receipt or warranty, or if the mattress is used with a defective foundation or frame.

In cases where either the mattress or the box spring alone has a manufacturing defect, only the defective piece will be repaired or replaced. Occasionally, the original cover for the replacement has been discontinued and is not available. The manufacturer will replace the new piece with a cover of equal or greater quality. This will not affect the serviceability of the product or future warranty claims. 

No, the length of your warranty is determined by the date of your original purchase, it does not reset if you get a warranty replacement. Check your manufacturer’s warranty card to determine the length of your warranty period.

You have 110 nights, from the day your mattress is delivered or picked up in-store, to try it out in the comfort of your home and make sure it’s the right fit for you. If not, you can exchange it for one of our other mattresses, hassle-free. All you need to do is stop in and start the 

Exchange Details: We are able to confidently offer an exchange only, due to our vast expertise and product selection, and are confident we have the perfect bed for you. There is an Exchange Fee to cover the delivery of the new product, plus the pick-up of your exchanged mattress. In addition, you will be responsible for paying any balance due upon exchange if the retail price of the new item(s) selected is greater than the retail price of the returned item(s).